DAN Store Return & Exchange Policy

At DAN, our members come first. We want you to feel comfortable and confident every step of the way. If something isn’t quite right, please take a moment to review the return and exchange information below so we can help make things right. Thank you for placing your trust in DAN.

Return Policy

Returns must meet the following requirements:

• Returns must be received within 45 days of delivery.
• Items must be in new, unused, and resalable condition to qualify for a full refund.
• If a product arrives defective, broken, or damaged, you are eligible for a full refund within the 45-day return period.

The Merchandise Return Order Form included with your shipment must be completed and included in the return package.

Non-Refundable Items

• DAN Tags
• All Educational Products (slates, mannequins, etc.)

How To Make a Return

Step 1: Download the DAN Return authorization form from dan.org/store

Step 2: Complete the form and email it to: DANPros@dan.org

If you need assistance with your return, contact DAN member services at (919)-684-2948.

Once your return is approved, we will email you a prepaid shipping label that you can print at home.

Please be sure to:

• Use the correct label for the item you are returning
• Place the item in the correct package
• Confirm the product meets all return eligibility requirements

Items sent with the wrong label, shipped in error, or not meeting return guidelines cannot be refunded or returned to you.

Refund Processing

• Refunds will be processed within 5 business days after your return is received and inspected at the DAN warehouse.
• Shipping and handling fees are non-refundable.

Exchanges & Reorders

• Exchanges are allowed within 45 days of delivery.
• If you reorder a different product than originally sent, additional shipping and handling charges may apply.

Questions or Help

Phone: 1-919-684-2948

Email: DANPros@dan.org